The return policy service time of Kingornament.com is Monday-Friday/9:00AM-5:00PM (EST).
Once you apply for a return, we will process the return order for you within 1-3 business days.
Orders are not processed on weekends.
We apologize if it times out, you can contact our customer service staff Alvaro Villagomez by email [email protected], thank you.
1.How to cancel the order?
After the order payment is successful, the user can check the order status in the account order details.
You can cancel your order within 30 minutes of placing your order.
After 30 minutes, our orders will enter the packing process, once packed it is impossible to cancel the order, please understand our work, thank you.
2.What should I do if I have received a broken aquarium landscaping accessories?
If you have received a broken aquarium landscaping accessories, we will reissue or refund you, please contact our customer service staff Alvaro Villagomez by email [email protected] to deal with refund issues. If you need to return, you can refer to our return process in the third point, thank you.
3.How to apply for a return?
Please contact our customer service staff Alvaro Villagomez by email [email protected] to apply for a return, thank you.
4.What are the return requirements?
Returned aquarium landscaping accessories should be in new condition.
Please return the aquarium landscaping accessories in their original packaging.
The returned aquarium landscaping accessories should be kept in good condition with no obvious signs of damage.
The returned aquarium landscaping accessories should be no scratched.
The returned aquarium landscaping accessories should be no quantity reduction.
The returned aquarium landscaping accessories does not affect our secondary sales.
If there are accessories, please return them together.
5.What is the return process?
(1) The return validity period for the aquarium landscaping accessories is within 7 natural days after receipt.
(2) Once you apply for a return, we will process the return for you within 1-3 business days.
(3) If you need to return the aquarium landscaping accessories, please send it to be returned to 2641 S Rybolt Ave, Indianapolis, Indiana, recipient is Alvaro Villagomez.
(4) Please send the order number and courier information to email [email protected] after you sending aquarium landscaping accessories.
(5) Once the returned aquarium landscaping accessories has arrived at Kingornament.com’s warehouse and has been successfully inspected, the refund process will be started.
6.Who pays for the shipping costs for returns?
If it is the customer’s personal reason: dislike color/workmanship/style/feel/shape, the return freight will be for the buyer’s account.
If the aquarium landscaping accessories we sent is defective/damaged/lost/wrong, the return freight will be for Kingornament.com.
7.How to obtain a refund?
After we receive your returned aquarium landscaping accessories, the refund amount will be credited back to your payment account within 1-2 business days.
Please be patient, thank you.
8.Do we charge a re-listing fee?
No, we do not charge a re-listing fee.
9.Need help?
You can contact our customer service staff Alvaro Villagomez by email [email protected] if you have any other questions of Return Policy, we will reply to the message within 24 hours and solve your problem with the fastest speed, thank you.