The shipping order service time of Kingornament.com is Monday-Friday/9:00AM-5:00PM (EST).
Order processing ends at 5:00PM daily and orders placed after 5:00PM will be prioritized starting at 9:00AM the next business day.
Orders are not processed on weekends, your orders for Saturday and Sunday will be prioritized for processing starting at 9:00AM the following Monday.
We apologize if it times out, you can contact our customer service staff Alvaro Villagomez by email [email protected], thank you.
1.How long is the delivery date?
Our delivery date is 4-10 business days, of which orders will be processed within 1-3 business days and shipping time is 3-7 business days.
2.Shipping time and freight
We ship from 2641 S Rybolt Ave, Indianapolis, Indiana, where your aquarium landscaping accessories will ship from after you place your order.
For all US orders, we ship using FedEx Express. Shipping time is 3-7 business days .
The delivery is free for order over $20. For orders under $20, we will charge a $4 delivery fee.
3.What should I do if the shipping time is too long?
If you do not receive the aquarium landscaping accessories for more than 10 business days, you can contact our customer service staff Alvaro Villagomez at email [email protected] and we will arrange a replacement or refund for you, thank you.
4.Who is responsible for the sale tax and customs fees?
The sales tax is the responsibility of the customer and is not borne by the merchant, thank you for your understanding.
We are well aware of the needs of American customers for aquarium landscaping accessories. We want to gain a deeper understanding of the American market and bring high-quality products and services to local customers. Therefore, we currently only support orders from the continental United States without customs fees.
5.Sign for receipt
(1) We hope that you sign for it yourself. If someone else signs for it, please ensure that your package will not be lost.
(2) Please check whether the package and aquarium landscaping accessories are intact before signing.
If the aquarium landscaping accessories is damaged or scratched, please reject it and promptly contact our customer service staff Alvaro Villagomez by email [email protected], we will promptly arrange a replacement or refund for you, thank you.
6.Need help?
If you have more questions about shipping policy, please contact us via the form below, we will solve it for you as soon as possible within 24 hours, thank you.