Weekdays/Hours: Monday-Friday/9:00AM-5:00PM (EST)
Order status terms
Pending — Order received (unpaid).
Processing — Payment received (paid) and stock has been held; order is awaiting fulfillment at the warehouse.
Completed — Order fulfilled and complete – shipment tracking included.
Canceled — Canceled by our CS team or by the customer.
If you have any questions about this page, please contact by email [email protected], our customer service staff Alvaro Villagomez will reply to you within 24 hours after receiving the message.